Frequently Asked Question

Video won't play - getting error message inside the player...
Last Updated 4 years ago

When you watch videos onsite they are streamed from Amazon S3 with an expiring permission key.

If you receive an error message and are unable to stream/watch a video in your browser:

1) Refresh the page (allows a new request to be made / access key issued)
2) Wait a few minutes and try again.
3) Logout then log back in (

This is almost always resolved by simply refreshing the page you're on, logging out then logging back in or simply waiting a few minutes for the issued access key to expire and a new one will be issued.

If you have further trouble, feel free to open a ticket and let us know what page you're having trouble with.

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